Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
Reports To: A: Blood Services: Greater Alleghenies: Biomedical Volunteer Scheduling Specialist I (employee)
Responsibilities:
Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process.
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
Direct donor to next step of donation or options for future donations if deferred.
Model excellent customer service behaviors.
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Time Commitment: Preferred commitment 1 six hour shift/month. Shifts run from 11:00 am- 4:30 pm or 12:00 pm to 5:30 pm. Half shifts are available to allow flexibility for work and school schedules.
Qualifications:
Ability to display the utmost professionalism and communication skills
Extremely comfortable working with people from diverse communities and backgrounds
Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
Ability to explain/teach technology to donors and fellow volunteers
Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
May be required to meet 18 or over age requirements
Development Opportunities:
Gain valuable training and experience while providing an invaluable service to your community
Network and meet new people
Develop customer service skills that will last a lifetime!
Training:
Onboarding with the American Red Cross Biomedical Dept
Online Blood Drive Volunteer Training in EDGE
To learn more about how you can become a Blood Donor Ambassador visit www.redcross.org/volunteer. If you have questions please contact Janel Young at 570-594-3217 or janel.young@redcross.org.