POSITION: Visitor Services Volunteer (Part-Time)
POSITION PURPOSE: This position is responsible for greeting callers and guests to the Hagen History Center with an enthusiastic and upbeat attitude and providing information on programs, events, general information, etc.; sell admission/event tickets, gift shop items and memberships; assure timely, courteous, and helpful service of the highest quality to all guests at all times.
ESSENTIAL FUNCTIONS:
· Act as a source of information for guests and callers, having knowledge of all current and upcoming exhibitions, events, programs, and services.
· Sell admission tickets using a point-of-sale system; tender change; up-sell visitors to membership program when applicable.
· Assist in Gift Shop as a retail sales representative; stocking merchandise and light cleaning.
ESSENTIAL KNOWLEDGE, SKILLS, & ABILITIES:
· Ability to exercise excellent customer service, teamwork, and highly diverse public service skills.
· Ability to use computers and technology like iPads to assist guests.
· Detail oriented, with the ability to manage multiple tasks at one time.
· Ability to provide information in a clear and concise manner.
· Ability to handle cash and make appropriate change.
COVERAGE TIMES:
Hagen History Center is open Tuesday-Saturday 10AM-5PM, Sunday NOON-5PM. There are occasional special events that keep us open until 8PM. Typical daily shifts are below, but we can be flexible.
Tuesday-Saturday shifts are:
· 9:45AM-12:45PM
· 11:30PM-2:30PM
· 2:15PM-5:15PM
Sunday shifts are:
· 11:45AM-2:45PM
· 2:15PM-5:15PM
TO VOLUNTEER:
Send am email to Sara Little, slittle@eriehistory.org